pepsi88 Privacy Policy

1. Introduction

Welcome to pepsi88. This Privacy Policy explains how pepsi88 ("we", "us", "our") collects, processes, uses, and protects the personal data of individuals ("you", "your") who access or use our platform at pepsi88.lat. This includes all services we offer — online casino games, sportsbook betting, live dealer tables, Dragon Tiger, Online Poker, slots, and any associated account management or support functions.

By registering an account or continuing to use the pepsi88 platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of our services and contact our support team to request account closure.

We are committed to handling your data with transparency, care, and in accordance with applicable data protection laws relevant to our operations and to players based in Malaysia. This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy.

2. Data We Collect

pepsi88 collects personal data in two main ways: information you provide directly, and information we gather automatically through your use of the platform.

Information you provide:

• Full legal name, date of birth, and nationality
• Email address and mobile phone number
• Malaysian identity card (MyKad) number or passport number (for identity verification)
• Residential address (including city — Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or elsewhere in Malaysia)
• Bank account details, e-wallet information (Touch n Go, Boost), or cryptocurrency wallet addresses used for deposits and withdrawals
• Security credentials including username and password (stored in hashed form)
• Communications with our customer support team via live chat or email
• Responses to promotions, surveys, or responsible gaming self-assessments

Information collected automatically:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session data including pages visited, games played, bet amounts, and session duration
• Cookie identifiers and analytics data (see Section 7 for full cookie details)
• Transaction history including deposits, withdrawals, and bonus usage

3. How We Use Your Data

pepsi88 uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity (KYC), and maintain your player profile.
• Service delivery: To facilitate sports betting, casino games, slot play, live dealer sessions, and all associated platform features.
• Payment processing: To process deposits and withdrawals via Maybank, CIMB, Public Bank, Touch n Go eWallet, Boost, and supported cryptocurrencies.
• Fraud prevention and security: To detect, investigate, and prevent unauthorised access, cheating, money laundering, or other illegal activities on our platform.
• Regulatory compliance: To fulfil our obligations under applicable laws, including anti-money laundering (AML) requirements and age verification rules (21+ only).
• Customer support: To respond to your enquiries, resolve disputes, and improve our support quality.
• Responsible gaming: To monitor gambling behaviour, enforce deposit limits, and reach out if we identify patterns that suggest problem gambling activity.
• Marketing and promotions: To send you relevant offers, bonuses, and updates about pepsi88 — but only where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform improvement: To analyse usage trends, troubleshoot technical issues, and continuously improve the pepsi88 experience for all Malaysian players.

We will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent.

4. Legal Basis for Processing

Wherever data protection law requires us to have a legal basis for processing your personal data, we rely on one or more of the following:

• Contractual necessity: Processing is necessary to perform the contract between you and pepsi88 — i.e., to provide the gaming and betting services you have signed up for.
• Legal obligation: We are required to process certain data to comply with applicable laws, including know-your-customer (KYC), AML obligations, and age verification requirements.
• Legitimate interests: We process data where we have a genuine legitimate interest — such as fraud detection, security monitoring, and direct marketing — provided those interests are not overridden by your rights.
• Consent: For certain activities such as promotional communications or non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

5. Data Sharing and Disclosure

pepsi88 does not sell your personal data to third parties. We may, however, share your data with selected partners and service providers who assist us in operating our platform, subject to strict data processing agreements that bind them to confidentiality and security standards equivalent to our own. These include:

• Payment processors and financial institutions: Including Maybank, CIMB, Public Bank, Touch n Go, Boost, and cryptocurrency payment gateways, to process your transactions securely.
• Identity verification providers: Third-party KYC and AML screening tools used to verify your identity and comply with legal requirements.
• IT and hosting providers: Cloud infrastructure and server hosting partners who store and process data on our behalf under contractual data protection obligations.
• Analytics and fraud detection tools: Aggregated, anonymised data may be shared with analytics platforms to help us understand platform usage and identify suspicious activity.
• Regulatory and law enforcement authorities: We will disclose your data where we are legally required to do so — for example, in response to a valid court order, regulatory investigation, or law enforcement request.

All third parties with whom we share personal data are contractually prohibited from using that data for their own commercial purposes.

6. Data Retention

pepsi88 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• Communication records (live chat logs, support emails) are retained for up to three (3) years.
• Anonymised usage and analytics data may be retained indefinitely for statistical and platform improvement purposes.
• Where you withdraw consent for marketing, we will retain a suppression record of your opt-out to ensure we do not contact you again.

Once the applicable retention period expires, your data will be securely deleted or anonymised. You may request earlier deletion subject to our ability to comply with this under applicable law (see Section 9 — Your Rights).

7. Cookies and Tracking Technologies

pepsi88 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you interact with our site.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly — including session authentication, login state, and security tokens. These cannot be disabled.
• Functional cookies: Allow us to remember your preferences such as language settings, preferred deposit methods, and interface customisations.
• Analytics cookies: Help us understand which pages and games are most popular, how users navigate the site, and where we can improve. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used only where you have provided consent, to deliver relevant promotional content about pepsi88 offers and events.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pepsi88 platform. For full details on the specific cookies we use, please contact our support team.

8. Security Measures

Protecting your personal data is a core operational priority at pepsi88. We have implemented a layered set of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure. These include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers
• AES-256 encryption for data stored at rest, including payment information and identity documents
• Two-factor authentication (2FA) options available on all player accounts
• Regular internal and third-party security audits and penetration testing
• Strict access controls ensuring that only authorised pepsi88 personnel can access personal data, on a need-to-know basis
• Intrusion detection systems and real-time anomaly monitoring across our infrastructure

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, pepsi88 will notify affected players and relevant authorities in accordance with applicable legal requirements.

9. Your Rights

As a pepsi88 member, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":

• Right to access: Request a copy of all personal data we hold about you. We will respond within 14 working days.
• Right to rectification: Ask us to correct any inaccurate or incomplete personal data held on your account.
• Right to erasure: Request deletion of your personal data where we no longer have a legal basis to retain it. Note that certain data must be kept for regulatory purposes even after account closure.
• Right to restriction: Ask us to limit the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to data portability: Request that we provide your personal data in a commonly used, machine-readable format so you can transfer it elsewhere.
• Right to object: Object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will cease processing immediately.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing prior to withdrawal.

We will not discriminate against you for exercising any of the rights listed above. If you are unsatisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.

10. Minors and Age Restriction

pepsi88 operates exclusively for adults. You must be 21 years of age or older to register an account and use our services. This is a firm requirement and is actively enforced through our identity verification (KYC) process.

We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user has provided false information to circumvent our age verification checks, we will immediately suspend the account, withhold any associated funds pending investigation, and delete the personal data in question in accordance with applicable law.

If you are a parent or guardian and believe that a minor has accessed our platform without authorisation, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

pepsi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the services we offer. When we make material changes, we will notify registered members via email or a prominent notice on the platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of the pepsi88 platform after the effective date of any changes constitutes your acceptance of the updated Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, our dedicated privacy and support team is here to help, seven days a week.

For responsible gaming support and self-exclusion tools, please visit our dedicated Responsible Gaming page. For full details on your rights and obligations as a pepsi88 member, refer to our Terms & Conditions.